Executive Summary
Detail-oriented and results-driven project management professional with a unique background in design, client management, and technology implementation. Expertise in managing complex, multi-faceted projects, particularly within Pharmacy Benefit Management (PBM), e-commerce, and design sectors. Proven ability to navigate fast-paced environments, ensuring project delivery within tight timelines while maintaining high standards of accuracy and quality. Skilled in client relationship management, cross-functional team leadership, and process improvement. Interested in leveraging emerging technologies, including artificial intelligence (AI), to enhance project outcomes and streamline operations. Committed to driving innovation and efficiency through effective project management practices.
due
Education Profile
Virginia Commonwealth University
(VCU) – Bachelor of Arts (BA) Graduated May 2019
• Dean’s List (2018, 2019)
• Participated in the “Florence Revealed” summer, abroad program.
Virginia Commonwealth University (Study in Italy)
2016 Abroad Student, VCUarts, Florence, Italy
• Florence Revealed and Florence Observed, art history and
illustration class that took place at on site in Italy
• Cities visited for illustration of famous sites Florence, Arezzo, Sienna, & Pisa
tre
Professional Experience
CVS Caremark – Senior Account Manager, Analyst, Project Manager June 2020 – Present
• Manages PBM client accounts, overseeing project timelines, problem resolution, and compliance with government deadlines, ensuring high levels of client satisfaction.
• Conducting training, fostering a culture of best practices and operational efficiency.
• Reviewed and verified client Service Warranties as an ambassador (SWA), ensuring data accuracy and compliance before submission to internal teams for resolution.
• Led mid-year & new year client implementations, coordinating cross-functional teams to ensure successful and timely project execution.
• Directed large-scale, cross-functional projects with both internal teams and external clients, driving project completion through effective task delegation and collaboration.
Freelance (Online Store – E-Commerce) – Designer & Project Manager 2021 – Present
• Established and managed an online store offering custom-designed apparel and home goods, utilizing print-on-demand systems and e-commerce platforms.
• Managed start-to-end operations of the online store, including design, production coordination, and vendor communication.
Star Equity Group, NY – Freelance Designer & Project Manager 2019 – 2020
• Created visually compelling presentations for consumer products, collaborating with teams to develop brand identities and align designs with market trends.
• Conducted extensive market research to inform product design and marketing strategies, resulting in successful client pitches and product launches.
LeCarington International, NY – Assistant Fashion Designer & Project Manager May 2017 – May 2020
• Coordinated communication between design teams and international manufacturing partners and ensuring adherence to project timelines.
• Developed technical documentation, including Tech Flats and Tech Packages.
• Led project presentations and product demonstrations
Dennis Basso Couture Studio, Queens, NY – Assistant to Associate Designer June – August 2018
• Assisted in the research, development, and production of couture collections, contributing to textile sourcing, pattern making, and production planning.
VCU Fashion Department Runway Shows, Richmond, VA 2017 – 2019
• Designed and presented sustainable fashion collections, including technical design documents and creative visual assets.
• Provided backstage coordination during runway shows and event operations.
Professional Mural Artist, Richmond, VA 2017 – 2018
• Selected for mural projects, showcasing creativity and reliability in large-scale public art installations for VCU.
quattro
Specialized Skills
Technical Skills & Tools
• Software: Microsoft Office, Salesforce, Adobe Creative Suite, PBM-related systems
• Project Management Tools: Asana, Trello, Slack
• E-commerce Platforms: Shopify, Etsy, Print-on-Demand Systems
• AI Interest: Exploring applications of AI to enhance project management processes, improve decision-making, and optimize workflows.
Languages: Fluent in English, (currently studying Italian)
Certified PADI: Open water scuba diver
CPR: Certified CPR training through Red Cross
Certification: Anthony Robbins Youth Leadership program
Certification: Firewalker. Anthony Robbins Youth Leadership